Terms & Conditions

Aakhri badlaav: 29 September 2026

GR Recharge (GR Syber Cafe, website grrecharge.in) ka account banate ya istemal karte hi aap in niyamon se sehmat ho jaate hain. Sehmat na hon to portal ka istemal na karein.

1. Kuch shabdon ka matlab

• Hum / Portal — GR Recharge, GR Syber Cafe ki ek seva
• Aap / Member — retailer, distributor ya master distributor jiska account hai
• Wallet — portal ke andar aapka prepaid balance
• API Partner — wo licensed company jiske zariye recharge operator tak jaata hai

2. Hum kya hain aur kya nahi

Hum mobile operator, bank ya NBFC nahi hain. Hum ek technology platform hain jo licensed recharge API partner ke zariye aapka recharge operator tak pahunchata hai. Recharge safal hone ya fail hone ka aakhri faisla operator ka hota hai, hamara nahi.

Wallet ka balance ek prepaid balance hai — ispar koi byaj (interest) nahi milta. Ye bank deposit nahi hai.

3. Account kaun bana sakta hai

• Umar 18 saal se zyada ho
• Account sirf business (B2B) ke liye hai, apne niji istemal ke liye nahi
• Registration me di gayi jaankari sachchi ho — jhoothi jaankari par account band ho sakta hai
• Kuch suvidhaon ke liye KYC (PAN + Aadhaar) poori karni hogi
• Ek insaan / ek firm ka ek hi account — ek hi PAN ya Aadhaar par doosra account nahi

4. Account ki suraksha aapki zimmedari

• Password, MPIN aur OTP sirf aapke paas rahenge. Kisi ko na dein — hamare staff ko bhi nahi.
• Aapke login se hone wala har kaam aapka mana jayega.
• Account kisi aur ko chalane ke liye dena, kiraye par dena ya bechna mana hai.
• Account hack hone ka shak ho to turant hamein batayein aur password / MPIN badlein.

5. Wallet, fund aur recharge

• Recharge karne se pehle wallet me paisa hona zaroori hai. Udhaar (credit) nahi milta.
• Recharge bhejte waqt paisa wallet se kat jata hai. Fail hone par turant wapas aa jata hai (dekhein Refund Policy).
• Number aur amount aapki zimmedari hai. Galat number par recharge chala gaya to paisa wapas nahi aata — operator use rok nahi sakta.
• Wallet ka paisa bank me wapas lena (withdrawal) aam taur par nahi hota. Khaas halat me admin se baat karke, kaat-kasar ke baad ho sakta hai.
• Wallet ka paisa kisi doosre member ko dena sirf portal ke andar, apni downline ko ho sakta hai.
• Koi entry galat lage to 7 din ke andar support ticket banayein.

6. Commission aur rate

• Aapka commission "My Rates" page par pehle se dikhta hai.
• Recharge bhejte waqt ka rate us recharge ke liye lock ho jata hai — baad me rate badle to us purane recharge par purana hi rate milega.
• Commission safal recharge par milta hai. Recharge fail ya wapas hone par commission bhi wapas ho jata hai.
• Rate operator aur API partner ki policy se judte hain, isliye ye kabhi bhi badal sakte hain. Bade badlaav portal ki announcement me bata diye jaate hain.
• Dhokhe se, galat tarike se ya system ki kami ka faida uthakar kamaya gaya commission wapas liya ja sakta hai.

7. Kya nahi karna hai

• Kisi bhi galat, gair-kanooni ya dhokhe wale kaam ke liye portal ka istemal
• Kisi doosre ke naam / document par account banana
• Portal ya API ko automated tool se hit karna, scraping, load daalna
• Suraksha todne ki koshish — password todna, dusre ka data dekhne ki koshish, bug ka faida uthana
• Money laundering, benami lenden ya kisi bhi aise kaam me portal ka istemal

Bug ya suraksha ki kami mile to faida uthane ki jagah hamein batayein — hum uska samadhan karenge. Aisa karne wale member ka sahyog hum yaad rakhte hain.

8. Account rokna ya band karna

Hum aapka account rok (suspend) ya band kar sakte hain agar:

• In niyamon ka ullanghan ho
• Dhokhe ya sandigdh lenden ka shak ho
• KYC poori na ho ya jaankari jhoothi nikle
• Kanoon ya sarkari adesh aisa kehta ho

Account band hone par wallet ka bacha hua asli paisa, sabhi bakaya aur jaanch poori hone ke baad wapas kiya jayega. Aap khud account band karana chahein to support ticket se likhein.

9. Seva me rukawat

Operator ki dikkat, API partner ka downtime, server maintenance, bijli / internet ki samasya ya kisi aur aise kaaran se seva ruk sakti hai. Hum poori koshish karte hain ki seva chalti rahe (isi liye do API partner rakhe hain), par bina rukawat seva ka vaada nahi karte.

10. Zimmedari ki seema

• Hamari zimmedari zyada se zyada us ek transaction ki raashi tak seemit hai jis par dikkat hui.
• Aage ke nuksaan — jaise dhandhe ka ghaata, munafe ka nuksaan, saakh ka nuksaan — ke liye hum zimmedar nahi.
• Operator ke fail hone, deri karne ya amount galat lagane par hamari zimmedari sirf itni hai ki hum aapka paisa wapas dilane ki poori koshish karein.
• Aapke apne customer se hone wale kisi bhi vivaad me hum pakshkar nahi hain.

11. Aapki zimmedari (Indemnity)

Aapke galat istemal, jhoothi jaankari, ya in niyamon ke ullanghan se hum par koi daawa, jurmana ya kharcha aaye, to uski bharpai aap karenge.

12. Niyam badalne par

In niyamon me badlaav hone par naya version isi page par aa jayega. Badlaav ke baad portal ka istemal karte rehna = naye niyamon se sehmat hona. Bada badlaav portal ke andar bata diya jayega.

13. Kanoon aur kachehri

In niyamon par Bharat ka kanoon laagu hoga. Kisi bhi vivaad par Sitamarhi, Bihar ki adalaton ka hi adhikar kshetra (jurisdiction) hoga. Adalat jaane se pehle dono pakshon ko baat-cheet se hal nikalne ki koshish karni hogi.

14. Shikayat / sampark